By use our services hereby agree that in this transaction:
- you are instructing us to act as your agent, and
- you are the importer, and
- you may need to pay your local import duties and taxes, and
- one of our trusted suppliers is the exporter, and
- the transaction occurs in that supplier’s country, and
- it is subject to the laws within the supplier’s country
So, while we transparently broker that deal for you, it is in the role of your agent and not as a seller of pharmaceuticals. This is important because while you as an individual are allowed to purchase medication, and our suppliers are allowed to sell it in their respective countries, we are not allowed to sell it directly.
So that’s how it works – we take all the guesswork out of getting medication online and make sure you get the medication you have paid for and that it is precisely what it should be. Sadly there are some fake websites and fake medications out there, so, regardless of whether you choose to use us or not, we do strongly advise doing your research.
We provide a very simple delivery guarantee. If we don’t deliver you can choose either a refund or to have delivery attempted again.
We have delivered medication to over 160 countries, however, there are some countries where achieving delivery is either difficult (requiring special permits) or impossible. If we know you need delivery into one of those countries we will suggest options or provide a refund.
We do require patients to have a prescription for all medications supplied. Although these medications are on the whole quite safe for most people in most circumstances they do have interactions and contraindications to safe use. If you do not have a prescription you can use our prescription service to get a prescription. This prescription will be valid for two years from the time of issue.
That’s it. Not as long or legalistic as most terms and conditions documents but we believe in keeping it simple. So, in summary, although RxLibra resembles an online pharmacy what is actually happening from a legal perspective is that you are authorising us to act as your agent in a personal importation transaction, and we are agreeing to do a good job making that happen for you.
RxLibra holds your money in trust to facilitate payments related to your personal medication importation.
All medication shipped has a tracking number that allows its progress to be seen, both by you and by us.
In the event that successful delivery can not be achieved, patients using the service will receive a 100% refund of the money placed in trust to execute their order.
Successful delivery will be deemed to have occurred when the package tracks to the supplied delivery address and is marked as having been delivered.
The sole exception to this guarantee is in the case where your package is held by your local customs authority due to your non-payment of whatever local duties and taxes apply. Some countries levy 10-20% import duties or taxes. Some levy both. Some levy none.
THE FINE PRINT?
There is no fine print, what you read above is the entire delivery guarantee agreement.There are no pages and pages of incomprehensible legal jargon that you just have to agree to because who has to time to read it?
We deliver, or you pay nothing.
Seriously, that’s all you need.